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Privacy Policy

Your privacy is important to us

Effective Date: January 13, 2025 | Last Updated: January 13, 2025

1. Introduction

French Language Culture Training Center LLC, doing business as FLC Academy ("FLC Academy," "Company," "we," "us," or "our"), is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our educational services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flcacademy.com ("Website"), enroll in our educational programs, or otherwise interact with us ("Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our Services.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our Services, and information from third-party sources.

2.1 Information You Provide to Us

We may collect the following types of information when you register for an account, enroll in a course, contact us, or otherwise interact with our Services:

  • Personal Identification Information: Name, email address, phone number, mailing address, date of birth
  • Account Information: Username, password, and account preferences
  • Educational Information: Academic history, test scores, educational goals, learning preferences
  • Payment Information: Credit card numbers, billing address, and other financial information (processed securely through third-party payment processors)
  • Communication Data: Messages, emails, and other communications you send to us
  • Student Work: Assignments, essays, assessments, and other work submitted through our platform
  • Survey Responses: Information you provide in response to surveys or feedback requests

2.2 Information Collected Automatically

When you access our Website or use our Services, we may automatically collect certain information, including:

  • Device Information: Device type, operating system, unique device identifiers, browser type and version
  • Log Data: IP address, access times, pages viewed, time spent on pages, links clicked, and the page you visited before navigating to our Website
  • Location Information: General location based on IP address
  • Usage Data: Information about how you use our Services, including course progress, quiz results, and learning analytics
  • Cookies and Similar Technologies: Information collected through cookies, pixel tags, and similar technologies (see Section 7 below)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Payment processors regarding transaction status
  • Identity verification services
  • Educational institutions or testing organizations (with your consent)
  • Publicly available sources

3. How We Use Your Information

We use the information we collect for various purposes, including to:

3.1 Provide and Improve Our Services

  • Process enrollment and manage your account
  • Deliver educational content and course materials
  • Track your learning progress and provide personalized recommendations
  • Process payments and send transaction confirmations
  • Provide customer support and respond to your inquiries
  • Improve and develop new features and services
  • Conduct research and analytics to enhance educational outcomes

3.2 Communications

  • Send administrative information, including enrollment confirmations and policy updates
  • Send course reminders, assignment notifications, and educational content
  • Send marketing communications (with your consent, where required)
  • Respond to your comments, questions, and requests

3.3 Safety and Security

  • Verify your identity and prevent fraud
  • Monitor and analyze usage patterns for security purposes
  • Enforce our Terms of Service and other policies
  • Protect the rights, property, and safety of FLC Academy and others

3.4 Legal Compliance

  • Comply with applicable laws, regulations, and legal processes
  • Respond to lawful requests from public and government authorities
  • Enforce our agreements and protect our legal rights

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party vendors, consultants, and service providers who perform services on our behalf, such as:

  • Payment processing companies
  • Email service providers
  • Cloud hosting providers
  • Analytics providers
  • Customer support platforms
  • Plagiarism detection services

These service providers are contractually obligated to protect your information and may only use it to provide services to us.

4.2 Educational Partners

With your consent, we may share your information with educational institutions, testing organizations, or certification bodies for purposes such as:

  • Verifying course completion or credentials
  • Facilitating test registration
  • Coordinating educational programs

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government regulations).

4.4 Protection of Rights

We may disclose your information when we believe it is necessary to:

  • Enforce our Terms of Service
  • Protect the safety, rights, or property of FLC Academy, our users, or others
  • Investigate potential violations of our policies
  • Prevent fraud or other illegal activities

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

4.6 Aggregated or De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

The retention period may vary depending on the context of our relationship with you and the type of information. Generally:

  • Account Information: Retained for the duration of your account and for a reasonable period thereafter
  • Educational Records: Retained for at least seven (7) years following course completion
  • Payment Records: Retained as required by tax and financial regulations (typically seven years)
  • Communication Records: Retained for a reasonable period to address inquiries and disputes

When we no longer need your personal information, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage of personal information on protected servers
  • Access controls limiting employee access to personal information
  • Regular security assessments and updates
  • Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Website and Services.

7.1 What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They help websites remember your preferences and understand how you interact with the site.

7.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the Website to function properly. These cannot be disabled.
  • Functional Cookies: Remember your preferences and settings to enhance your experience.
  • Analytics Cookies: Help us understand how visitors use our Website so we can improve it.
  • Marketing Cookies: Track your activity to deliver relevant advertisements (used only with consent where required).

7.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

  • View and delete cookies
  • Block all or certain cookies
  • Set preferences for certain websites

Please note that blocking certain cookies may affect the functionality of our Website.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

8.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (such as legal retention requirements).

8.4 Opt-Out of Marketing

You have the right to opt out of receiving marketing communications from us. You can do this by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us at contact@flcacademy.com
  • Updating your communication preferences in your account settings

8.5 Restriction of Processing

You may have the right to request that we restrict the processing of your personal information in certain circumstances.

8.6 Objection

You may have the right to object to our processing of your personal information based on legitimate interests.

8.7 Exercising Your Rights

To exercise any of these rights, please contact us at contact@flcacademy.com. We will respond to your request within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing your request.

9. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible.

For students between 13 and 17, parental or guardian consent is required for enrollment, and the parent or guardian agrees to this Privacy Policy on the minor's behalf.

If you believe we have collected information from a child under 13, please contact us immediately at contact@flcacademy.com.

10. International Data Transfers

FLC Academy is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

By using our Services, you consent to the transfer of your information to the United States and other countries that may have different data protection laws than your country of residence.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services.

We encourage you to review the privacy policies of any third-party services you access through our Website. We are not responsible for the privacy practices or content of third-party services.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to request deletion of your personal information
  • The right to opt out of the sale or sharing of your personal information
  • The right to non-discrimination for exercising your privacy rights
  • The right to correct inaccurate personal information
  • The right to limit use and disclosure of sensitive personal information

We do not sell personal information as defined by the CCPA/CPRA. To exercise your California privacy rights, please contact us at contact@flcacademy.com.

13. European Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR) and similar laws:

  • Legal Basis: We process your personal data based on: (a) your consent; (b) performance of a contract; (c) compliance with legal obligations; or (d) our legitimate interests.
  • Data Subject Rights: You have the right to access, rectify, erase, restrict, port, and object to the processing of your personal data.
  • Complaints: You have the right to lodge a complaint with a supervisory authority.

To exercise your rights or for any GDPR-related inquiries, please contact us at contact@flcacademy.com.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this Privacy Policy
  • Provide notice through our Website or by email (for material changes)
  • Obtain consent where required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

French Language Culture Training Center LLC
d/b/a FLC Academy
Attn: Privacy Officer
212 N. 2nd St. STE 100
Richmond, KY 40475
United States

Email: contact@flcacademy.com
Website: www.flcacademy.com

We will respond to your inquiry within a reasonable timeframe.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

FLC Academy

French Language Culture Training Center LLC. Empowering students through quality education and personalized instruction.

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